Meet Our Helpdesk
We don’t do, we teach. In other words, we take the time to understand your requirements, to then talk you through the solution in plain simple English, so you’ve a stronger understanding of how SkillsServe can meet your needs. We believe this gives you the confidence to get the most from your solution.
Our aim is to provide the solution when you first contact us but when this isn’t possible we escalate the issue to the correct department we know will be able to help.
Our goal is to be there for you whenever you need us. That’s why we have a variety of ways you can get help 24 hours a day. After all, we are here to help.
The Help and Discussions tab in SkillsServe will make your life easier as it empowers you to raise tickets, provide feedback and get guidance without having to pick up the phone or email us.
To ensure you never miss updates about the latest SkillsServe features, make sure you register on our SkillsServe blog.
We’re on hand to help on the phone from 9am to 5.30pm, Monday to Friday. Outside of these hours, you can log on to the Help Forum or email us and we’ll get back to you as soon as possible.
The Help Forum helps you discover the answer to your query or log a question with our team at any time. It’s also a peer-to-peer forum where users help users but we monitor it too, happy to provide a response if you don’t get an answer. The searchable user guide is available on the forum.