Compliance training: part 2 - eLearning
In the second part of a series on Compliance Training Strategy for Beginners, Richard Whittington looks at how eLearning can play a key role in your strategy.
There are many different ways to deliver training - face to face, internal, external, eLearning or a blended approach of all. Whether you use eLearning or not, here are a few considerations and tips to help you with your strategy.
Moving training online is a great way to increase ROI and improve efficiency, as the ability to automate so many mandatory tasks reduces admin time for your L&D teams. eLearning is easy to deploy, cost effective and typically makes content available remotely via mobile devices.
Feedback from our customers and our experience shows that training completion rates increase considerably when moved online. This MI is a primary way to evaluate engagement with learning and a great starting point when considering if and how implementation and deployment should be changed. Could you turn the traditional model of a compliance course being pushed out once a month on its head, and promote a culture that encourages staff to pull training down from what’s on offer, rather than waiting to be told what to do and when?
Time pressures also make eLearning an effective option as it has the ability to be split into bite-sized ‘micro-learning’ chunks. This means it can be picked up and put down whenever suits the employee, including when they need a refresher. Most good quality courses have a blend of engaging content - gamification, quizzes, audio, video, case studies, animations, infographics, Q&As, assessments etc. so staff can learn in the way they like most. If you engage with content you will take notice, improve your knowledge and want to go back for more. We have found that telling a story through the course is powerful – we all remember a good story right!?
Also look out for LMSs with diagnostic tools. These tools can help you identify where your workforce sits now and give you valuable MI to report back to and influence your senior leaders. Diagnostics can be used at the assessment and reassessment stages too, to check ongoing competency and to really measure the impact that eLearning is having in shifting people's behaviours.
Once you have deployed content, learners typically then have an opinion on how they found it. Comment and reviewing after an experience is second nature to most of us now (think TripAdvisor, Amazon, Feefo, etc.) and content is no different. Most LMSs have integrated feedback tools to not only help staff choose recommended courses, but to assist you in evaluating the learning you’re putting out there. So whether it’s your own content or from a third-party supplier, if staff feel they have a say and they can see changes made from their feedback, they are more likely to stay engaged with it.
Look out for the third and final part of this series which examines what makes a successful compliance rollout, or watch Richard's recent presentation on the subject at the Learning Technology Summer Forum in the video below.