Q1 update and Q2 preview

Q1 update and Q2 preview

2019 has already got off to a flying start with the launch of our brand new Mortgage and Home Finance suite and updates to a good many courses, not only from our Governance Risk and Compliance (GRC) collection but also from our content partners.

Q1 course content updates

All courses updated in Q1 content have also now been converted to the improved version of eCreator, eCreator 2.0, and conversions of all courses will continue throughout 2019. The new format enables us to enhance the look and feel of the content, with new graphics on a larger canvas. eCreator also gives us the ability to support print-to-PDF features and to make the courses downloadable to the Learning Path app, where they can be undertaken offline and auto-resynced when network connectivity is available.

Course Code
Course Name
Update Summary


Updated case studies / examples of cybercrime and related statistics.


COBS Essentials

New look and feel, streamlined content and fresh graphics throughout.


Consumer credit regulations (personal loans)

Updated case studies / examples and streamlined content flow.


Consumer credit regulations (motor finance)

Updated case studies / examples and streamlined content flow.


The role of the MLRO

More specialised information in line with the role of the MLRO. This has included removal of basic definition of money laundering and other types of financial crime that an MLRO would already know.


Financial Crime: The basics

Improved user experience, look and feel and flow.


Customer Due Diligence

Updates, streamlining and improved look and feel.


Combating Market Abuse

Re-designed graphically to improve user experience and look and feel. It has also seen some streamlining and re-writing of some of the content to enhance learning.


General Data Protection

Content in this course has been updated to specify that for the processing of sensitive personal data, explicit consent is required. We have also added content to specify that data processors are responsible for the safekeeping of personal data. The assessment questions for this course have also been reviewed and amendments made where relevant.


Introduction to BCOBS and the PSRs (building societies) Converted to eCreator 2.0


Introduction to BCOBS and the PSRs (banking) Converted to eCreator 2.0


Complying with Sanctions Converted to eCreator 2.0


Financial Promotions Converted to eCreator 2.0

Mortgage and Home Finance Suite

We are delighted to confirm the launch of the first six pathways of the new Mortgage and Home Finance knowledge suite.

The suite has been developed in response to demand from the Mortgage and Home Finance market, brought about by the increased focus on regulation in the sector over the past decade. We have worked hand-in-hand with expert content partners, including FSTP and UK Finance, to create the most comprehensive and up-to-date knowledge suite available to mortgage professionals.

As part of this wholesale update, we have also taken the opportunity to completely revamp and modernise our design and approach. Short animations and videos bring the learning to life and provide a blended approach. Each key topic features a video summary that can be used for stand-alone knowledge reinforcement and as ongoing ‘mini knowledge refreshers’.

This specialised suite is available separately to the Governance Risk and Compliance catalogue so please get in touch with your Customer Success Manager for details.


These titles comprise of:

  • Advising and Lending Responsibly
  • Exploring the Mortgage Environment
  • Handling Mortgage and Home Finance Complaints
  • Mortgages and Home Financing: Treating Customers Fairly
  • Preventing Mortgage Fraud
  • Regulation of Mortgages and Home Finance
  • What Equity Release Is and How It Works
  • The EU Mortgage Credit Directive
  • Arrears and Possessions

Where users have been registered to the legacy MHF content, the courses will remain in users‘ Training Activities even after archiving. Users will either need to complete the courses or administrators will need to cancel the registration.

Find out how to cancel a user from an activity here

The legacy courses will also remain in existing pathways until you remove them.

Find out about archiving activities here

Updates from our partners

MicroLearn has created eight brand new courses for release in April 2019, including new topics on Remote Working, Networking, Collaborative Working, Career Planning and First Impressions.

A brand-new Career Development suite, features a course on Career Planning, which explores how a career plan enables you to make clear, informed decisions about your future in the workplace as you focus on your ideal career, identifying the steps required to move in the right direction, as well as allowing for course correction if your circumstances change.

The suite also includes the new Inducting a New Team Member course which looks at the benefits of an effective induction process to both the organisation and the employee as individuals feel welcome, receiving the support they need to engage with their new role, boosting both their productivity and satisfaction levels, meaning they’re more likely to remain with the business long-term.

You can get full details of all updates in the latest edition of our comprehensive course collection here.

Claims Management Companies

1st April 2019 saw Claims Management Companies come under the FCA as regulator and the FOS as the complaints arbitrator. We are now finalising the required revisions to our GRC courses to include references to CMCs where appropriate.

NEW: Anti-money laundering

Coming soon to a Unicorn LMS near you in 2019! We are currently working on the new AML and CTF course, enhancing the content surrounding the practical tools and prevention methods for these crimes, as well as developing our Counter Terrorist Financing content and its parallels to AML preventative measures. This course is targeted for release at the end of Q2 2019.

Coming soon: Risk & Operational Resilience

We are pleased to announce that work has begun in earnest for the revising of and amalgamating of our current Risk Management and Three lines of Defence courses. We will be combining them with the latest thinking on operational resilience from the industry to bring your learners a new and improved course that focuses on the application of risk management and resilience tools and practices in firms. This new course is intended for release in Q2 2019.

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