Q4 update and 2019 preview

Q4 update and 2019 preview

Throughout 2018, we have been working extensively on our Off-the-Shelf (OTS) courses. Not only have we reflected changes to regulations and included more focus on industry hot topics, but we have also enhanced the learner experience. This momentum continued through the final quarter of the year.

The journey of converting our courses to the new Unicorn LMS eCreator 2.0 authoring tool continues. So far we have updated the following:

Suite Course Course code
Fundamentals General Data Protection UNI 086
Fundamentals Introduction to the Financial Conduct Authority (FCA) UNI 026
Fundamentals Introduction to the Prudential Regulation Authority (PRA) UNI 027
Fundamentals Three Lines of Defence UNI 072
Conduct Complaint Handling and Regulated Firms UNI 005
Conduct Managing Conflicts of Interest UNI 011
Conduct Whistleblowing with Confidence UNI 001
Conduct Consumer Credit - Handling Arrears UNI 078

We are delighted to see that some of our clients are also already using eCreator's new functionality, and we are getting some great feedback.

The new format enables us to enhance the look and feel of the content, with new graphics on a larger canvas. eCreator also gives us the ability to support print-to-PDF features and to make the courses downloadable to the Learning Path app, where they can be undertaken offline and auto-resynced when network connectivity is available.

These conversions and enhancements will continue throughout the year and will be completed by the end of 2019.

Updated: Senior Managers & Certification Regime suite

We have completed the update to our suite of six courses which relate to all areas of the SM&CR. These updates reflect the regulatory changes for firms as part of the extension of the regime that went live in November 2018. The courses cover all staff who are subject to the regime, providing comprehensive training on the key aspects and the application of practical tools to help.

What's coming up in 2019?
Mortgage and Home Finance Knowledge Suite

We have designed the new knowledge suite in conjunction with our content partner FSTP with additional input from clients including the Co-operative Bank and Clydesdale & Yorkshire Bank. UK Finance’s subject matter experts from the Council of Mortgage Lenders are also validating the content.

Extensive work has been undertaken to create a comprehensive suite of learning, that will provide the learner with information which not only complies with the regulations but also features a number of case studies in which the leaner can apply knowledge and learn best practice.

This specialised suite is due for release in February 2019 and will be available separately to the Governance Risk and Compliance catalogue so please get in touch with your Customer Success Manager for details.

Anti-money Laundering and Countering Terrorist Financing (AML)

As previously mentioned, we are re-designing our AML course to bring it up-to-date in terms of improving user experience with interactions and case study relevancy. We are currently working on enhancing the content surrounding Counter Terrorist Financing (CTF) and its parallels to AML preventative measures.

This course is targeted for release towards the end of Q1 2019.

Claims Management Companies (CMCs)

1st April 2019 will see CMCs come under the Financial Conduct Authority (FCA) as regulator and the Financial Omdudsman Service (FOS) as the complaints arbitrator. With this in mind we are making revisions to our Governance, Risk and Compliance (GRC) courses to include references and case studies to CMCs where appropriate.

Risk & Operational Resilience
We are pleased to announce that we are going to be revising and amalgamating our current Risk Management and Three Lines of Defence courses. We will be combining them with the latest thinking on Operational Resilience from the industry to bring learners a new and improved course that focuses on the application of risk management and resilience tools and practices in firms.

This new course is intended for release early Q2 2019.

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