Top 10 Highs Of Unicorn's Record Year
Unicorn smashed through the £6m sales mark for the first time ever in the last financial year (2015-16), a new record in any 12-month period and £1m up on our previous financial year best. These are our top 10 highlights of our record-breaking year (in no particular order)…
You’ve probably heard of Craig Weiss? He’s widely considered to be the most influential person in eLearning in the world. Every year Craig produces his Global Top 50 LMSs Report and for the second year running, in January 2016, our learning and performance platform, SkillsServe, was recognised as the world’s best in our field.
...in addition to the number of other Unicorns who did amazing stuff supported by our Fundraising Team. This included Dean, Tai, Katrina and Simon all completing multiple distance and endurance running challenges raising money for The MS Society, Macmillan Cancer Support, Macmillan Caring Locally and The Samaritans, while Sam and Xiomara pounded the capital’s streets in the wee hours in their quest for The Big Issue Foundation.
3 Million+ course activities were completed on SkillsServe
Off the shelf courses, user-generated content and eCreator courses, CPD recording, Training and Competency (T&C), on-the-go learning and Apps, you name it and SkillsServe has probably helped the financial services industry achieve it.
You know Craig Weiss’ LMS report we just mentioned? As well as maintaining top spot for financial services, SkillsServe also moved up a place overall from fifth in 2015 to fourth this year. In the report Craig said: “New User Interface, expansive features. I love that they have a CPD mobile app. Regulatory is strong which is a must since their target vertical is Financial Services. An overall, top tier performer.”
5 the number of key areas Unicorn was assessed to receive Service Excellence accreditation from the National Skills Academy for Financial Services
This means Unicorn has demonstrated its dedication to high-quality, professional customer service and commitment to consistent improvement in service and staff training. With Helpdesk now 11 strong, 4,000 more calls were dealt with last year compared to 2014. This is reflected in an SLA of over 95% between March 2015 and March 2016. Already in 2016 Helpdesk have dealt with more calls month-on-month than 2015. What does this mean? Quicker and more effective issue resolution for our clients and happy customers ☺
It was looking good at the end of the calendar year, when we reported sales exceeded £5.6m ($8.5m), but we are delighted to report continuing strong organic growth in our core business streams, culminating in sales crashing through the £6m for the first time.
We first received ISO certification in 2011, but 2015 saw Unicorn transition to the new ISO27001:2013 standard from the previous ISO27001:2005 benchmark. The new standard reflects the changing demands of IS security in the face of challenges that didn’t exist in 2005. To maintain ISO27001 certification requires monthly security audits and an annual British Standards Institution (BSI) assessment.
8 where Unicorn Training CEO and founder, Peter Phillips, is ranked in the Top 10 of the UK’s most influential people in corporate eLearning
Now in its seventh year, the 2016 annual lists of the ‘Top 10’ most influential people in the corporate eLearning sector – in the World, North America, Europe, the UK and Asia-Pacific – saw Peter break into the top 10 for the first time ever as one of four debutants in the UK rankings.
…according to a University of Colorado Denver Business School study (2010). This is a snippet from our 2016 White Paper ‘The Future of Game-based Learning’ (produced with our games partners, Amuzo). Games are still BIG news in learning and, in its first year, this partnership has helped clients, existing and prospective, really understand games aren’t just fun they’re effective and it’s mobile technology shaping this.
10 (+1) the number of our commercial, trade and professional industry partners
These relationships are invaluable in underlining Unicorn’s long-standing position as the solutions provider trusted by the financial services industry. As regulation tightens, having our partners’ expertise in helping inform the direction of the learning and supporting the development of appropriate learning tools, makes Unicorn the only credible choice. A great example is the work we’re doing with FSTP and the BBA to develop ComplianceServe in response to the FCA’s Accountability Regime for banks, building societies, credit unions and designated investment firms.