Off-the-shelf training from Unicorn

All our eLearning suites have been developed with industry experts or by our key content partners to ensure you are getting the best available courses for your business area. Taking the best principles of engagement to deliver practical, role-relevant learning and interactive case studies, this is learning that sticks. It might be off-the-shelf but it will feel like it's been made just for you.

Governance, Risk and Compliance

The Unicorn collection includes more than 50 learning titles aimed at all financial service sectors. All compliance courses are designed to provide a clear overview of the relevant regulatory themes and include specific role-related case studies bringing the content to life and covering off a specific training requirement under the regulation.

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Fundamentals
Certification regime Updated
Complaint handling and regulated firms Updated
Conduct risk and treating customers fairly Updated
Consumer credit regulations (motor finance)
Consumer credit regulations (personal loans and credit cards)
Consumer credit - handling arrears Updated
Culture and ethics
Cybercrime
Enhancing the Experience for Vulnerable Customers
FATCA
Financial Promotions Updated
General Data Protection Updated
Information security Updated
Introduction to BCOBS and the PSRs (Banking)
Introduction to BCOBS and the PSRs (Building societies)
Introduction to the Financial Conduct Authority (FCA) Updated
Introduction to the Prudential Regulation Authority (PRA) Updated
Managing conflicts of interest Updated
Risk management
Senior managers regime Updated
The basics of CASS
The conduct rules
The Regulatory Framework Updated
Three lines of defence Updated
Transaction reporting
Whistleblowing with confidence Updated
Financial Crime
Combating Market Abuse
COMPLIANCE WITH THE CRIMINAL FINANCES ACT 2017
Complying with Sanctions
Countering Bribery and Corruption
Customer Due Diligence
Fighting Fraud
Financial Crime: The Basics
MLRO The Role of the Money Laundering Reporting Officer
Money Laundering and How You Can Prevent It Updated
Money Laundering and How You Can Prevent It - Gibraltar Updated
Money Laundering and How You Can Prevent It - Guernsey Updated
Money Laundering and How You Can Prevent It - Jersey Updated
Money Laundering and How You Can Prevent It - UAE Updated
Specialist
AN INTRODUCTION TO MIFID II
Approved Persons Updated
COBS Appropriateness
COBS Best Execution
COBS Client Categorisation
COBS Dealing and Managing
COBS ESSENTIALS
COBS Suitability
Senior Management Arrangements, Systems & Controls Updated

Mortgage & Home Finance Knowledge Suite

Upskill and satisfy MCD requirements for knowledge and competence with six new comprehensive and interactive learning pathways.

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An overview of the parties and methods involved in buying, selling and financing property
The parties involved New
Common property selling methods in the UK New
Government schemes New
Mortgage and home finance regulation and the various types of mortgages
The two regulators New
Advised vs execution-only sales New
Mortgage advice and the criteria to fulfil
The mortgage application process New
Lender’s borrowing criteria New
Meeting mortgage lending criteria New
After sales care New
Selecting suitable insurance to combine with a mortgage
Property-related insurance New
Borrower-related insurance New
Equity release, home purchase plans, sale and rent back and commercial mortgages
What constitutes other home arrangements and how they work New
Equity release and treating customers with integrity New
Commercial mortgages and how they work New
Arrears and possessions
Handling arrears and payment shortfalls New
Handling pre-litigation New
Handling litigation and possession New

Cyber Awareness

Our RESILIA cyber awareness training is brought to you through our partnership with AXELOS and is already used by thousands of organisations globally. Providing cyber awareness training to all your staff is a critical factor in better protecting yourself against the serious threats posed to businesses by cyber criminals.

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Protecting Information
Personal Information
Information Handling
Removable Media
Safe Device Use
Bring Your Own Device (BYOD)
Password Safety
Remote and Mobile Working
Managing Online Risks
Phishing
Social Engineering
Keeping Safe Online
Online Safety
Social Media Protection
DATA PROTECTION AND GDPR
DATA PROTECTION AND GDPR: ALL STAFF GENERAL AWARENESS
DATA PROTECTION AND GDPR: FOR DATA CONTROLLERS AND MANAGERS
AUDIO STORIES
BANANA DRAMA
GRAZING THE FREE WIFI
LILY’S AMAZING BIRTHDAY CAKE
ONE BORN EVERY CLICK
ONE NIL TO THE HACKERS
ONLINE SAFETY: FINE MARGINS
SHOULDER SURFING
SPEARED
STATING THE OBVIOUS
‘TOO SHINY. TOO EASY’
LEARNING NUGGETS
BYOD NUGGET
INFORMATION HANDLING NUGGET
ONLINE SAFETY NUGGET
PHISHING NUGGET
PERSONAL INFORMATION NUGGET
PASSWORD SAFETY NUGGET
REMOVABLE MEDIA NUGGET
SOCIAL ENGINEERING NUGGET
SOCIAL MEDIA PROTECTION NUGGET
REMOTE AND MOBILE WORKING NUGGET

Successful Regulatory Meetings

This course is an immersive aid to assist with preparation for regulatory meetings. Developed in partnership with industry experts, Metidian, it allows users to participate in a series of virtual interactions with a regulator – simulating both the preparatory, and interview elements of a real visit.

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Successful Regulatory Meetings

Workplace Skills & Compliance from MicroLearn

MicroLearn’s Soft Skills library is made up of ten comprehensive suites, covering an increasing range of essential workplace skills. In addition MicroLearn offers a suite of broad compliance courses aimed at supporting organisations in promoting compliant workplace behaviours.

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COMMUNICATION AND SOCIAL SKILLS
ACTIVE LISTENING
ASKING THE RIGHT QUESTIONS
BODY LANGUAGE
COMMUNICATING WITH EMOTIONAL INTELLIGENCE
EFFECTIVE WRITING
EXPRESSING YOURSELF
HOW TO BE ASSERTIVE
PRESENTING DATA
PRESENTING WITH CONFIDENCE
SOCIAL MEDIA AWARENESS
WHAT’S NOT BEING SAID
Customer Service
APPROACHING NEW CUSTOMERS
BRAND AND REPUTATION
EMAIL ETIQUETTE
HANDLING COMPLAINTS
KNOW YOUR CUSTOMER
MAINTAINING EXISTING CUSTOMERS
TELEPHONE MANNER
INTERVIEW TECHNIQUES
APPRAISAL INTERVIEWS
HIRING RIGHT FIRST TIME
TIPS FOR THE INTERVIEWEE
LITERACY SKILLS
PREPARING THE REPORT
SPELLING AND PUNCTUATION
THE ENGLISH SENTENCE
WRITING YOUR REPORT
MANAGEMENT AND LEADERSHIP
COACHING AND MENTORING
DEVELOPING LEADERSHIP
THE EFFECTIVE LEADER
FLEXIBLE LEADERSHIP
GIVING AND RECEIVING FEEDBACK
MANAGING VIRTUAL TEAMS
MOTIVATION AND EFFECTIVE FEEDBACK
PLANNING & MONITORING TEAM PERFORMANCE
PROJECT MANAGEMENT
TAKING ACTION
TRAINING FOR NON-TRAINERS
MANAGING CHANGE
CHALLENGING THE STATUS QUO
EXPERIENCING CHANGE
MAKING THE CHANGE
THE NEED FOR STRATEGY
SEEING CHANGE THROUGH
THRIVING IN CHANGE
PERSONAL DEVELOPMENT
CONFIDENCE
DEALING WITH STRESS
DECISION MAKING
HOW TO PLAN YOUR OWN DEVELOPMENT
MAKING OBJECTIVES HAPPEN
NEGOTIATION SKILLS
PROBLEM SOLVING
SETTING OBJECTIVES
TIME MANAGEMENT
SAFEGUARDING
SAFEGUARDING CHILDREN (ENGLAND & WALES) Updated
SAFEGUARDING CHILDREN (NORTHERN IRELAND)
SAFEGUARDING CHILDREN (SCOTLAND)
SAFEGUARDING VULNERABLE ADULTS (ENGLAND & WALES) Updated
SAFEGUARDING VULNERABLE ADULTS (NORTHERN IRELAND)
SAFEGUARDING VULNERABLE ADULTS (SCOTLAND)
TEAMWORK
DEALING WITH CONFLICT
EFFECTIVE DELEGATION
EFFECTIVE MEETINGS
FIND YOUR ROLE
PERFORMANCE TROUBLESHOOTING
WORKING IN TEAMS
WORKPLACE WELLBEING
CHANGING BEHAVIOURS
CREATIVITY
EMPATHY
EVERYDAY ENERGY
HEALTHY LIVING
IMPACT AND INFLUENCE
LIFE BALANCE
MANAGING EMOTIONS
MENTAL HEALTH
MINDSET
PERSONAL AGILITY
POSITIVE THINKING
RELATIONSHIP BUILDING
RELAXATION
RESILIENCE
SICKNESS & ABSENCE
VALUE AND PURPOSE
DATA PROTECTION
DATA PROTECTION OVERVIEW
DATA PROTECTION - PRINCIPLE 1
DATA PROTECTION - PRINCIPLE 2
DATA PROTECTION - PRINCIPLE 3
DATA PROTECTION - PRINCIPLE 4
DATA PROTECTION - PRINCIPLE 5
DATA PROTECTION - PRINCIPLE 6
DATA PROTECTION - PRINCIPLE 7
DATA PROTECTION - PRINCIPLE 8
GDPR Updated
ACCOUNTABILITY & GOVERNANCE UNDER GDPR
INDIVIDUAL RIGHTS UNDER GDPR
AN INTRODUCTION TO GDPR
LAWFUL BASIS FOR PROCESSING UNDER GDPR
WHAT TO EXPECT FROM THE NEW GDPR
EQUALITY AND DIVERSITY
AGE
DISABILITY
EQUALITY AND DIVERSITY INTRODUCTION
GENDER REASSIGNMENT
MARRIAGE AND CIVIL PARTNERSHIPS
PREGNANCY AND MATERNITY
RACE
RELIGION OR BELIEF
SEX DISCRIMINATION
SEXUAL ORIENTATION
UNCONSCIOUS BIAS
FOOD AND SAFETY HYGIENE
FOOD ALLERGY
FOOD LAW
FOOD SAFETY HAZARDS
FOOD SAFETY INTRODUCTION
FOOD SAFETY MANAGEMENT
FOOD-BORNE ILLNESS
HYGIENIC PREMISES
PERSONAL HYGIENE
TEMPERATURE CONTROL
HEALTH AND SAFETY
DANGEROUS SUBSTANCES
DISPLAY SCREEN EQUIPMENT
ELECTRICITY
FIRE LEGISLATION Updated
FIRST AID
HEALTH AND SAFETY INTRODUCTION
MANUAL HANDLING
SLIPS AND TRIPS
SOCIAL AND CORPORATE RESPONSIBILITIES
ANTI-SLAVERY
ANTI-MONEY LAUNDERING Updated
BRIBERY ACT 2010
COMPETITION LAW
CYBER SECURITY
DRIVING AT WORK
SUSTAINABILITY
UNDERSTANDING BUDGET AND FINANCE
BUDGETING BASICS

Workplace Skills from Video Arts

Video Arts believe that learning should be fun, easy and accessible. Their courses are designed to change the way people behave at work by engaging them emotionally with entertaining content.

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Communication
ASSERT YOURSELF
COMMUNICATING IN WRITING
COMMUNICATING ON THE PHONE
GOING TO A MEETING PART 1: MESSING UP A MEETING
GOING TO A MEETING PART 2: MEETING MENACES
INSIDE INFORMATION
MEETINGS
MEETINGS, BLOODY MEETINGS
PRESENTATION IS EVERYTHING
Compliance
Anti-Bribery & Corruption New
Data Protection New
Modern Slavery New
Customer Service
ADVISING THE CUSTOMER
AFTER SALES
COMMUNICATING EFFECTIVELY
COMPLAINTS
CUSTOMER TYPES
CUSTOMERS ON THE PHONE
FIRST IMPRESSIONS
IF LOOKS COULD KILL: THE POWER OF BEHAVIOUR
ONLINE CUSTOMERS
SERVICE FOR SALES
THE POWER OF BEHAVIOUR
WHEN THINGS GO WRONG
Data Protection
Data Protection Overview
Data Protection Overview - Refresher
What To Expect From The New GDPR
What To Expect From The New GDPR - Refresher
Equality & diversity
Workplace Bullying New
Finance
Bribery & Corruption New
Finance for Non-Financial Managers New
Insider Trading New
PCI-DSS New
Health & Safety
Display Screen Equipment New
Manual Handling New
Working at Heights New
INFLUENCE & NEGOTIATION
ACHIEVING GOALS AND COMMITMENTS
BEING A ‘PEOPLE PERSON’
HELPING HANDS
LESS IS MORE
MAKING YOUR CASE
NEGOTIATING - TYING THE KNOT
NEGOTIATING TACTICS
USING SIMILARITY
Leadership
CREATIVITY AND INNOVATION
CRISIS MANAGEMENT
EMOTIONAL INTELLIGENCE
ETHICS
EVERYDAY LEARNING
FIRST AMONG EQUALS
JAMIE’S KITCHEN: FIFTEEN LESSONS ON LEADERSHIP
JAMIE’S KITCHEN: FIFTEEN LESSONS ON TEAMWORK
LEADERSHIP SINS
PASS IT ON
PRACTICAL LEADERSHIP
TEAM DECISION MAKING
TEAM DEVELOPMENT
MANAGEMENT
ABSENCE MINDED
BEING A LEADER
BEHAVIOURAL INTERVIEWING
COUNSELLING
DEALING WITH ABSENTEEISM
DEVELOPING YOUR TEAM
DIFFICULT CONVERSATIONS
MANAGING DISCIPLINE
MOTIVATING YOUR TEAM
ONE-TO-ONE TRAINING
RECRUITING
PERFORMANCE MANAGEMENT
MANAGING PERFORMANCE EVERYDAY
PERFORMANCE REVIEW: CODE RED
PERFORMANCE REVIEW: EVERY APPRAISEE’S DREAM
PERFORMANCE REVIEW: EVERY MANAGER’S NIGHTMARE
PERFORMANCE REVIEWS
PRAISE AND CRITICISM
PROJECT AND CHANGE
CHANGE
JAMIE’S SCHOOL DINNERS: LIVING WITH CHANGE
JAMIE’S SCHOOL DINNERS: MANAGING CHANGE
MANAGING PROJECTS AND PROCESSES
SALES
THE ART OF SELLING
CLOSING SALES
CONTROL AND CLOSE
CONSULTANT SELLING
DIFFICULT SALES
NEEDS AND OBJECTIONS
Social & Corporate Responsibility
Right to Work New
Whistleblowing New
WELLBEING
CRITICISM AND FAILURE
EMOTIONS VERSUS EVIDENCE
GETTING STUFF DONE
GREAT CONVERSATIONS New
HAPPINESS HABITS
INSIDE YOUR HEAD
PERSONAL WELLBEING FOR MANAGERS
PLANNING
PRACTICAL WELLBEING
TEAM WELLBEING FOR MANAGERS
WORKPLACE
30 WAYS TO MAKE MORE TIME
THE BALANCE SHEET BARRIER ANIMATION
BODY LANGUAGE AND ASSERTIVENESS
DEALING WITH STRESS
FINANCE AND BUDGETS
MAKING TIME
MANAGING YOURSELF
NEGOTIATING
UNDERSTANDING BEHAVIOUR
WORKPLACE GENERATIONS

eBooks from Bookboon

We have partnered with the world’s largest eBook publisher, Bookboon, to bring all Unicorn LMS users TWENTY FREE bite-sized eBooks. The eBooks can be accessed on our LMS in PDF format and can be opened in a single click, with each download individually tracked.

Bookboon has more than 1,500 books in its full catalogue. Users can access the full library on a single annual subscription.

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Personal Development
Uncovering Mindfulness New
Time of your Life New
The Art of Personal Effectiveness New
Creativity in Action New
How to Overcome Procrastination New
Maximising your Potential New
Goal Keeping New
Control your Stress & Manage your Time! New
Self-managed and Coach-led Stress Management New
Connecting with People New
HR and L&D techniques
Dealing with Difficult People New
Staying Relevant in the Workplace New
The 4th Industrial Revolution & the Future of Jobs New
21st Century Corporate Learning & Development New
Learning: 70-20-10 New
Advanced Communication Skills New
High Impact Strategic HR New
Successful Time Management New
Effective Discipline New
HR 2025: The Future of Work – Managing People New

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