Off-the-shelf training from Unicorn

All our eLearning suites have been developed with industry experts or by our key content partners to ensure you are getting the best available courses for your business area.
Taking the best principles of engagement to deliver practical, role-relevant learning and interactive case studies, this is learning that sticks.
It might be off-the-shelf but it will feel like it's been made just for you.

Governance, Risk and Compliance

The Unicorn collection includes more than 50 learning titles aimed at all financial service sectors. All compliance courses are designed to provide a clear overview of the relevant regulatory themes and include specific role-related case studies bringing the content to life and covering off a specific training requirement under the regulation.

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Fundamentals
Cybercrime
General Data Protection
Information security
Introduction to the Financial Conduct Authority (FCA)
Introduction to the Prudential Regulation Authority (PRA)
Risk and Operational Resilience New
Risk management
Three lines of defence
Financial Crime
Anti-Money Laundering & Countering Terrorist Financing
Combating Market Abuse
Compliance with the Criminal Finances Act 2017 Updated
Complying with Sanctions Updated
Countering Bribery and Corruption
Customer Due Diligence
Fighting Fraud
Financial Crime: The Basics
MLRO The Role of the Money Laundering Reporting Officer
Specialist
An introduction to MiFID II Updated
Consumer Credit Regulations (Motor Finance)
Consumer Credit Regulations (Personal Loans and Credit Cards)
FATCA Updated
The Basics of CASS
Transaction Reporting
Senior Managers and Certification Regime
An Introduction to the Regulatory Regime for Claims Management Companies
Approved Persons
Certification Regime
Senior Management Arrangements, Systems and Controls
Senior Managers Regime
The Regulatory Framework in Financial Services
Conduct
COBS Appropriateness Updated
COBS Best Execution Updated
COBS Client Categorisation Updated
COBS Dealing and Managing Updated
COBS Essentials Updated
COBS Suitability Updated
Complaint Handling and Regulated Firms
Conduct Risk and Treating Customers Fairly
Consumer Credit - Handling Arrears
Culture and Ethics
Enhancing the Experience for Vulnerable Customers
Financial Promotions
Introduction to BCOBS and the PSRs (Banking)
Introduction to BCOBS and the PSR (Building societies)
Managing Conflicts of Interest
The Conduct Rules
Whistleblowing with Confidence

Mortgage & Home Finance Knowledge Suite

Upskill and satisfy MCD requirements for knowledge and competence with seven new comprehensive and interactive learning pathways.

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Buying, selling and financing property: the parties and methods involved
The parties’ roles when buying, selling and financing property
What conveyancers do
What surveyors do
Property selling methods when mortgages are involved
Government schemes to help with property purchase
Mortgage and home finance regulation and the various types of mortgages
Stepping on the property ladder
Mortgage and home finance-related standards
Advising on regulated mortgage contracts
The various types of mortgages
The differing interest rates
Mortgage advice and the criteria to fulfil
The mortgage application process
Meeting mortgage lenders’ borrowing criteria
Meeting mortgage lending criteria
Insurances to consider alongside a mortgage
Selecting suitable property-related insurance
Selecting suitable borrower-related insurance
Equity release, home purchase plans, sale and rent back and commercial mortgages
What constitutes other home arrangements and how they work
How the two main types of equity release products work
Equity release and treating customers with integrity
Commercial mortgages and how they work
Arrears and possessions
Handling arrears and payment shortfalls
Pre-litigation arrears handling
The Pre-Action Protocol
Steps immediately prior to a court hearing
Cases that proceed to hearing
Customer Interactions
Conduct risk and TCF New
Vulnerable customers New
Complaints New
Individual fraud New
Larger-scale fraud New

Cyber Awareness

Our RESILIA cyber awareness training is brought to you through our partnership with AXELOS and is already used by thousands of organisations globally. Providing cyber awareness training to all your staff is a critical factor in better protecting yourself against the serious threats posed to businesses by cyber criminals.

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Protecting Information
Data Protection and GDPR: All Staff General Awareness
Information Handling
Personal Information
Removable Media
Safe Device Use
Bring Your Own Device (BYOD)
Business E-mail Compromise New
Password Safety
Remote and Mobile Working
Managing Online Risks
Phishing
Social Engineering
Payment Diversion Fraud New
Keeping Safe Online
Online Safety
Social Media Protection
Manager Awareness
Data Protection and GDPR: For Data Controllers and Managers
Managing your supply chain risk New
Preparing for a Cyber Incident New
Audio Stories
BANANA DRAMA
GRAZING THE FREE WIFI
LILY’S AMAZING BIRTHDAY CAKE
ONE BORN EVERY CLICK
ONE NIL TO THE HACKERS
ONLINE SAFETY: FINE MARGINS
SHOULDER SURFING
SPEARED
STATING THE OBVIOUS
‘TOO SHINY. TOO EASY’
Learning Nuggets
Ransomware nugget New
Sending information to the wrong person nugget New
Sextortion nugget New
Themed Phishing nugget New
BYOD NUGGET
INFORMATION HANDLING NUGGET
ONLINE SAFETY NUGGET
PHISHING NUGGET
PERSONAL INFORMATION NUGGET
PASSWORD SAFETY NUGGET
REMOVABLE MEDIA NUGGET
SOCIAL ENGINEERING NUGGET
SOCIAL MEDIA PROTECTION NUGGET
REMOTE AND MOBILE WORKING NUGGET

Successful Regulatory Meetings

This course is an immersive aid to assist with preparation for regulatory meetings. Developed in partnership with industry experts, Metidian, it allows users to participate in a series of virtual interactions with a regulator – simulating both the preparatory, and interview elements of a real visit.

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Successful Regulatory Meetings

Workplace Skills & Compliance from MicroLearn

MicroLearn’s Soft Skills library is made up of ten comprehensive suites, covering an increasing range of essential workplace skills. In addition MicroLearn offers a suite of broad compliance courses aimed at supporting organisations in promoting compliant workplace behaviours.

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COMMUNICATION AND SOCIAL SKILLS
ACTIVE LISTENING
ASKING THE RIGHT QUESTIONS
BODY LANGUAGE
Communicating Under Pressure
COMMUNICATING WITH EMOTIONAL INTELLIGENCE
EFFECTIVE WRITING
EXPRESSING YOURSELF
HOW TO BE ASSERTIVE
PRESENTING DATA
PRESENTING WITH CONFIDENCE
SOCIAL MEDIA AWARENESS
WHAT’S NOT BEING SAID
Workplace Diplomacy
Customer Service
A Balancing Act
Understanding Brand & Reputation
APPROACHING NEW CUSTOMERS
BRAND AND REPUTATION
EMAIL ETIQUETTE
HANDLING COMPLAINTS
KNOW YOUR CUSTOMER
MAINTAINING EXISTING CUSTOMERS
TELEPHONE MANNER
INTERVIEW TECHNIQUES
TIPS FOR THE INTERVIEWEE
LITERACY SKILLS
Planning Your Report
SPELLING AND PUNCTUATION
THE ENGLISH SENTENCE
WRITING YOUR REPORT
MANAGEMENT AND LEADERSHIP
Coaching
COACHING AND MENTORING
DEVELOPING LEADERSHIP
THE EFFECTIVE LEADER
FLEXIBLE LEADERSHIP
GIVING AND RECEIVING FEEDBACK
MANAGING VIRTUAL TEAMS
Mentoring
MOTIVATION AND EFFECTIVE FEEDBACK
Operational Agility
Performance Management
Planning for a Crisis
PLANNING & MONITORING TEAM PERFORMANCE
PROJECT MANAGEMENT
TAKING ACTION
TRAINING FOR NON-TRAINERS
Taking the Lead
Workplace Ethics
MANAGING CHANGE
CHALLENGING THE STATUS QUO
EXPERIENCING CHANGE
MAKING THE CHANGE
THE NEED FOR STRATEGY
SEEING CHANGE THROUGH
THRIVING IN CHANGE
PERSONAL DEVELOPMENT
CONFIDENCE
Remote Working
Planning Your Own Development
DEALING WITH STRESS
DECISION MAKING
MAKING OBJECTIVES HAPPEN
NEGOTIATION SKILLS
PROBLEM SOLVING
SETTING OBJECTIVES
TIME MANAGEMENT
SAFEGUARDING
Safeguarding Adults at Risk (England & Wales)
Safeguarding Adults at Risk (Northern Ireland)
Safeguarding Adults at Risk (Scotland)
Safeguarding Children (England & Wales)
Safeguarding Children (Northern Ireland)
Safeguarding Children (Scotland)
TEAMWORK
DEALING WITH CONFLICT
EFFECTIVE DELEGATION
EFFECTIVE MEETINGS
FIND YOUR ROLE
PERFORMANCE TROUBLESHOOTING
WORKING IN TEAMS
Collaborative Working
Collaborative Working
WORKPLACE WELLBEING
CHANGING BEHAVIOURS
CREATIVITY
EMPATHY
EVERYDAY ENERGY
HEALTHY LIVING
IMPACT AND INFLUENCE
LIFE BALANCE
MANAGING EMOTIONS
MENTAL HEALTH
MINDSET
PERSONAL AGILITY
POSITIVE THINKING
RELATIONSHIP BUILDING
RELAXATION
RESILIENCE
SICKNESS & ABSENCE
VALUE AND PURPOSE
Ambiguity Module
Better Judgements New
Critical Thinking
Curiosity
Great Conversations
Letting Go
Mindfulness
Winter Wellbeing
DATA PROTECTION
GDPR
ACCOUNTABILITY & GOVERNANCE UNDER GDPR
INDIVIDUAL RIGHTS UNDER GDPR
AN INTRODUCTION TO GDPR
LAWFUL BASIS FOR PROCESSING UNDER GDPR
WHAT TO EXPECT FROM THE NEW GDPR
Data Protection Act 2018
EQUALITY AND DIVERSITY
AGE
DISABILITY
EQUALITY AND DIVERSITY INTRODUCTION
GENDER REASSIGNMENT
MARRIAGE AND CIVIL PARTNERSHIPS
PREGNANCY AND MATERNITY
RACE
RELIGION OR BELIEF
SEX DISCRIMINATION
SEXUAL ORIENTATION
UNCONSCIOUS BIAS
Workplace Bullying
FOOD AND SAFETY HYGIENE
FOOD ALLERGY
FOOD LAW
FOOD SAFETY HAZARDS
FOOD SAFETY INTRODUCTION
FOOD SAFETY MANAGEMENT
FOOD-BORNE ILLNESS
HYGIENIC PREMISES
PERSONAL HYGIENE
TEMPERATURE CONTROL
HEALTH AND SAFETY
DANGEROUS SUBSTANCES
DISPLAY SCREEN EQUIPMENT
ELECTRICITY
FIRST AID AT WORK
HEALTH AND SAFETY INTRODUCTION
MANUAL HANDLING
SLIPS AND TRIPS
Moving or Falling Objects
Office Health & Safety
Remote Health & Safety
Vehicles In & Around The Warehouse
Work At Height
Fire
SOCIAL AND CORPORATE RESPONSIBILITIES
ANTI-SLAVERY
ANTI-MONEY LAUNDERING
BRIBERY ACT 2010
COMPETITION LAW
CYBER SECURITY
DRIVING AT WORK
SUSTAINABILITY
Right to Work
Whistleblowing
UNDERSTANDING BUDGET AND FINANCE
BUDGETING BASICS
Finance for Non-Financial Managers
Insider Trading
Managing Personal Finance
PCI DSS
Bribery & Corruption
Career Development
Appraisal Interviews
Career Planning
First Impressions
Hiring Right First Time
Inducting a New Team Member
Networking

Workplace Skills from Video Arts

Video Arts believe that learning should be fun, easy and accessible. Their courses are designed to change the way people behave at work by engaging them emotionally with entertaining content.

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Communication
ASSERT YOURSELF
COMMUNICATING IN WRITING
COMMUNICATING ON THE PHONE
GOING TO A MEETING: MESSING UP A MEETING
GOING TO A MEETING: MEETING MENACES
INSIDE INFORMATION
MEETINGS
MEETINGS, BLOODY MEETINGS
PRESENTATION IS EVERYTHING
Body language and assertiveness
Compliance
The Bribery Act
GDPR New
Modern Slavery New
Customer Service
ADVISING THE CUSTOMER
AFTER SALES
COMMUNICATING EFFECTIVELY
COMPLAINTS
CUSTOMER TYPES
CUSTOMERS ON THE PHONE
FIRST IMPRESSIONS
IF LOOKS COULD KILL: THE POWER OF BEHAVIOUR
ONLINE CUSTOMERS
SERVICE FOR SALES
THE POWER OF BEHAVIOUR
WHEN THINGS GO WRONG
Health & Safety
Display Screen Equipment New
Manual Handling New
Working at Heights New
INFLUENCE & NEGOTIATION
ACHIEVING GOALS AND COMMITMENTS
BEING A ‘PEOPLE PERSON’
HELPING HANDS
LESS IS MORE
MAKING YOUR CASE
NEGOTIATING - TYING THE KNOT
NEGOTIATING TACTICS
USING SIMILARITY
Leadership
Change
CREATIVITY AND INNOVATION
CRISIS MANAGEMENT
EMOTIONAL INTELLIGENCE
ETHICS
EVERYDAY LEARNING
FIRST AMONG EQUALS
JAMIE’S KITCHEN: FIFTEEN LESSONS ON LEADERSHIP
JAMIE’S KITCHEN: FIFTEEN LESSONS ON TEAMWORK
LEADERSHIP SINS
PASS IT ON
PRACTICAL LEADERSHIP
TEAM DECISION MAKING
TEAM DEVELOPMENT
MANAGEMENT
ABSENCE MINDED
BEING A LEADER
BEHAVIOURAL INTERVIEWING
COUNSELLING
DEALING WITH ABSENTEEISM
DEVELOPING YOUR TEAM
DIFFICULT CONVERSATIONS
MANAGING DISCIPLINE
MOTIVATING YOUR TEAM
ONE-TO-ONE TRAINING
RECRUITING
PERFORMANCE MANAGEMENT
MANAGING PERFORMANCE EVERYDAY
PERFORMANCE REVIEW: CODE RED
PERFORMANCE REVIEW: EVERY APPRAISEE’S DREAM
PERFORMANCE REVIEW: EVERY MANAGER’S NIGHTMARE
PERFORMANCE REVIEWS
PRAISE AND CRITICISM
PROJECTS AND CHANGE
CHANGE
JAMIE’S SCHOOL DINNERS: LIVING WITH CHANGE
JAMIE’S SCHOOL DINNERS: MANAGING CHANGE
MANAGING PROJECTS AND PROCESSES
SALES
THE ART OF SELLING
CLOSING SALES
CONTROL AND CLOSE
Consultant Sales
DIFFICULT SALES
NEEDS AND OBJECTIONS
WELLBEING
CRITICISM AND FAILURE
EMOTIONS VERSUS EVIDENCE
GETTING STUFF DONE
HAPPINESS HABITS
INSIDE YOUR HEAD
PERSONAL WELLBEING FOR MANAGERS
PLANNING
PRACTICAL WELLBEING
TEAM WELLBEING FOR MANAGERS
WORKPLACE
30 WAYS TO MAKE MORE TIME
THE BALANCE SHEET BARRIER ANIMATION
BODY LANGUAGE AND ASSERTIVENESS
DEALING WITH STRESS
FINANCE AND BUDGETS
MAKING TIME
MANAGING YOURSELF
NEGOTIATING
UNDERSTANDING BEHAVIOUR
WORKPLACE GENERATIONS
Unconscious Bias & Diversity
Inclusive leadership
Respect and inclusion at work
Thinking of others
Unconscious bias
Workplace diversity

eBooks from Bookboon

We have partnered with the world’s largest eBook publisher, Bookboon, to bring all Unicorn LMS users bite-sized eBooks. The eBooks can be accessed on our LMS in PDF format and can be opened in a single click, with each download individually tracked.

Bookboon has more than 1,500 books in its full catalogue. Users can access the full library on a single annual subscription.

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