Meet Unicorn Help
At the forefront of our support offering sit our fantastic Unicorn Help advisors. Their knowledge and experience ensures you will find a solution to even the most complex query.
Unicorn Help advisors will always aim to provide the right solution when you first get in touch, but if for any reason this isn’t possible they will escalate the query to the correct Unicorn who will be able to help. We don’t do, we teach. In other words, we take the time to understand your requirements, to then talk you through it in plain, simple English, giving you the confidence to get the most from your solution.
How we can help
We’ re proud to say our customer service excellence is accredited by the National Skills Academy. This demonstrates our commitment to providing a consistently high-quality, professional service to all our existing and future customers. There are a few different ways we offer support at Unicorn:
Unicorn Help Portal - your first call for all support resource including a wealth of guides and videos. Here, you can also Submit a Request to our Unicorn Help advisors.
Email - drop us a line at firstname.lastname@example.org
Phone - Call us on 0800 055 6586 between 9am to 5.30pm, Monday to Friday
Unicorn LMS Blog - never miss an update about the latest Unicorn LMS features by registering on our blog and getting all the latest straight to your inbox.Unicorn Help Portal
What our customers say
The support team is both courteous and professional. It is good to know that Unicorn is always there to listen to our concerns and address them.
The friendly Helpdesk team at Unicorn are always on hand to provide support, advice and guidance to our system administrators.
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